1.1. English National Opera (“the Raffle”) will be operated as a Society Lottery under the Gambling Act 2005 as amended (“the Act”) and is licensed by The Gambling Commission.
1.2. The Raffle is promoted by Charities Trust (Charity Registration No: 327489) and conducted for the benefit of English National Opera (Charity Registration No: 257210).
1.3. Charities Trust are licensed and regulated in Great Britain by the Gambling Commission under account number 6068.
1.4. The person responsible for the promotion of the Raffle is Euan Imrie at The Charities Trust.
1.5. By entering the Raffle, Members agree to be bound by these rules.
“Act” - The Gambling Act 2005
“Raffle” – ENO Raffle
“Draw” - The process by which winners are selected
“Member” - An individual who has entered into the Raffle
“Rules” - The rules of the English National Opera Raffle as set out below and amended from time to time
“Ticket” - The entry into the Raffle
3.1. The Raffle is promoted in accordance with the Gambling Act 2005 as amended (“the Act”) throughout Great Britain. In order to comply with the Act, during the purchase of Raffle Tickets you will be required to confirm that:
3.2. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules 3.1 (a) and 3.1 (b) above then you will not be entitled to receive that prize.
3.3. In order to comply with the Act Raffle, Tickets that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.
3.4. By entering into the Raffle you agree to be bound by the Rules, and applicable provisions of the Act and any relevant regulations made there under from time to time. English National Opera shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you if you have not complied with the Rules. The Rules may be amended by English National Opera from time to time.
3.5. This Raffle is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Be Gamble Aware helpline on 0808 8020 133 or visit the website on www.begambleaware.org.
3.6. The maximum number of Tickets an individual will be permitted to purchase in any one draw is £100.
4.1. You can only enter the Raffle by the purchase of a ticket which will be sold in a variety of forms from time to time.
4.2. Purchase will require you to provide the following information:
4.3. You will also be asked to provide the following information:
4.4. You will also be required to provide information relating to the purchase of your Tickets. Payment may be made via the following methods and the relevant information will vary depending upon the payment method.
4.5. English National Opera shall be entitled to take any steps necessary to verify the above information and to process your entry. English National Opera may (in its absolute discretion) refuse to accept an application for an individual to purchase tickets for the raffle.
4.6. It is your responsibility to ensure that the personal information you provide to us is accurate.
4.6.1. If you know of any error in your name, address or any other details provided to English National Opera as part of your entry you must correct this by notifying English National Opera in writing or by e-mail. English National Opera will make any required corrections as soon as reasonably possible. English National Opera shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you until such correction has been made. Any correction notified to English National Opera shall only become effective once the correction has been made.
4.7. Each Ticket is numbered and each Ticket Number is unique.
5.1. Payment for Tickets may be made by the following methods:
5.1.1 Payment for Tickets are made to the English National Opera via The Charities Trust
5.2. Payment for Tickets will be referenced on your Debit Card statement as "Sterling Lotteries Barrow in Furngb" while pending and ENO when cleared.
5.3. The price for each Ticket is £2.
5.4. Your Tickets and therefore associated Game Number(s) will not be entered into the Draw unless English National Opera has received all amounts payable (cleared funds) relating to your Game Numbers relating to your Tickets by the closing date 11 December 2020. If there is a dispute regarding whether Tickets have been paid for then such dispute shall be resolved by reference to details included in official statements from the bank with which the Raffle’s bank accounts operate.
5.5. You may cancel your entry into the Raffle by notifying English National Opera in writing or by e-mail. Upon receipt of this notice English National Opera will;
5.6. English National Opera may cancel your entry into the Raffle (in its absolute discretion) at any time. English National Opera will notify you accordingly as soon as reasonably practicable and will reimburse any amounts which have been paid but relate to future Draw/s. Other than the reimbursement of any such amounts, English National Opera shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you in relation to such cancellation.
5.7. All customer funds are held ahead of the draw with English National Opera.
6.1. Any changes to your details as provided by you upon purchase should be notified to English National Opera in writing or by e-mail.
7.1. The Draw will be run at our Raffle Management Companies Offices to be held on 14 December 2020.
7.2. In order to comply with the Act only those Tickets for which payment has been received are eligible for entry into the Draw.
8.1. Prizes are issued as follows:
8.2. English National Opera reserves the right to amend the prizes at any time. Any such changes will be published on the English National Opera Website at least one week prior to a change being made.
8.3. Each Ticket Number shall only be entitled to win one prize in the Draw.
8.4. The results of the Draw will be published on the Raffle website within one week of the date of the draw and may also be published in any other manner determined by English National Opera from time to time.
8.5. Winners will be notified by post within one week of the date of the draw. Such notification may include a cheque to the value of the prize won made payable to the Member.
8.6. English National Opera reserves the right to withhold the payment of any prize until it is entirely satisfied that the Member who has won the prize has fully complied with the Rules.
8.7. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules 3.1 (a) and 3.1 (b) above then you will not be entitled to receive that prize.
8.8. There are no alternatives to the prizes offered from time to time and no interest is payable.
8.9. Any unclaimed prizes will be re-credited to the English National Opera main account after a period of six months has elapsed.
8.10. By accepting the prize, the winner agrees to take part in promotional activity and English National Opera reserves the right to use the name and address of the winner, their photograph and audio/or visual recordings of them in any publicity unless prior notification has been received.
9.1. English National Opera may (at its absolute discretion) suspend the Raffle for any period of time. During such period, English National Opera shall:
9.2. You will be notified of further details regarding the resumption of the Raffle or otherwise as soon as reasonably practicable after the date of suspension in writing.
10.1. English National Opera shall not be liable to you for any loss or damage suffered by you arising from:
10.2. English National Opera shall not be liable to you in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Raffle (including loss of the opportunity to enter the Raffle and / or the Ticket of winning a prize).
11.1. Should you feel that you have issues with gambling and wish to be self excluded from our Raffle please phone our helpline number and request a self exclusion form
11.2. There is a minimum period of 6 months self exclusion.
11.3. We will not target you with any marketing material during the self exclusion period and will remove your name and details from any marketing databases used by ourselves.
11.4. If you need to talk to someone about problem gambling then please contact Be Gamble Aware.
11.5. Be Gamble Aware is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. Be Gamble Aware can be contacted on 0808 8020 133 (Freephone).
12.1. Any complaints relating to the Raffle should be sent by email to [email protected] giving full details of the complaint and supporting documentation.
12.2. The Promoter’s decisions made pursuant to the Rules shall be final and binding.
12.3. Save where the Rules expressly provide otherwise, the Promoter shall not be obliged to enter into any correspondence.
13.1. English National Opera is committed to protecting your privacy. Data that we collect from you is used lawfully in accordance with the Data Protection Act 1998 and is used solely for the purpose of processing your purchase of Raffle Tickets, subsequent entry into the Raffle, and informing you if you have won a prize.
13.2. You have the right to access the information we hold about you. To obtain this information, please contact English National Opera in writing. You may be asked to provide proof of your identity prior to personal information being disclosed to you.
13.3. English National Opera will not sell, rent or grant access to any of the personal data we collect about you to any third parties without your express prior permission.
13.4. We may share aggregated information to third parties. This will not contain personal information that can identify any individual person.
13.5. We may be obliged to disclose your personal information if required to do so by law, for example to statutory bodies such as the Gambling Commission or other government bodies.
14.1. The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules and English National Opera and all entrants hereby submit to the exclusive jurisdiction of the English courts.
15.1. All correspondence should be sent to the following address:
English National Opera
St. Martin’s Lane